We at Ali Baba Tailors aim for customer satisfaction and want you to be happy with every purchase. You may return items if they are defective or incorrectly delivered. All return or exchange requests must be submitted in writing within 24 hours of receiving the item.
To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. A receipt or proof of purchase is required to complete the return.
Sale Items
Only regular priced items are eligible for refunds. Sale items cannot be refunded or exchanged.
Order Cancellation & Liability
Ali Baba Tailors reserves the right to cancel any order at any time due to any unforeseen circumstances. We are not responsible for delays or cancellations caused by factors beyond our control.
Exchange (If Applicable)
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us within 72 hours of delivery at alibaba8500000@gmail.com.
Shipping
Customers are responsible for return shipping costs. Shipping costs are non-refundable. If a refund is approved, return shipping cost will be deducted from the refund.
Delivery time for exchanged items may vary depending on location. We recommend using a trackable shipping service, as we do not guarantee receipt of returned items.
Due to hygiene reasons, we do not offer refunds or exchanges on fragrances or similar items once opened or used.